If a customer orders a sandwich at the front counter, what is the proper way to communicate it to the kitchen?

If a customer orders a sandwich at the front counter, what is the proper way to communicate it to the kitchen?

• A. Complete the transaction and tell the board crew member, through the expo window. Avoid shouting and never stop customer interaction to communicate
• B. Yell the order to the kitchen
• C. Write the order on a sticky note and place on the grill
• D. Walk to the kitchen personally with the order

Answer: (A)

The proper handoff is to complete the transaction and pass the order to the kitchen through the expo window to the board crew member. This keeps communication clear, ensures the order is logged in the system for the kitchen, and maintains a smooth, fast flow for the customer. Shouting the order disrupts the line and can cause errors, while writing a sticky note or walking to the kitchen distracts from the guest experience and slows service.

The proper handoff is to complete the transaction and pass the order to the kitchen through the expo window to the board crew member. This keeps communication clear, ensures the order is logged in the system for the kitchen, and maintains a smooth, fast flow for the customer. Shouting the order disrupts the line and can cause errors, while writing a sticky note or walking to the kitchen distracts from the guest experience and slows service.